5/14/10 a

• Crucial conversations : tools for talking when stakes are high (Patterson, et al) - [Professional Collection] BF637 .C45 C78 2002
  
  
• Spectacular support centers : best practices for small to mid-sized help desks and technical support centers (Robertson) - [Professional Collection] HD30.2 .R628 2007
  
  
• Wisdom of teams: creating the high-performance organization (Katzenbach & Smith) - [Professional Collection] HD66 .K384 2003
  
  
• Carrot principle : how the best managers use recognition to engage their people, retain talent, and accelerate performance (Gostick & Elton) - [Professional Collection] HF5549.5 .I5 G6925 2009
  
  
• Engaging the hearts and minds of all your employees : how to ignite passionate performance for better business results (Colan) - [Professional Collection] HF5549.5 .M63 C652 2009
  
  
• Motivating employees : bringing out the best in your people (Silverstein) - [Professional Collection] HF5549.5 .M63 S59 2007
  
  
• Exceptional presenter : a proven formula to Open Up! and own the room (Koegel) - [Professional Collection] HF5718.22 .K64 2007
  
  
• Presentation zen : simple ideas on presentation design and delivery (Reynolds) - [Professional Collection] HF5718.22 .R49 2008
  
  
• Governmental and nonprofit accounting : theory and practice (Freeman & Shoulders) - HJ9777 .A3 L95 2003